Emerging business process outsourcing (BPO) player, Stream Global Services, has stirred optimism for the local industry with its plans to expand operations to eventually become one of the country’s top private sector employer.

The recent merger between NYSE-listed Stream Global Services and Ayala-backed eTelecare Global Solutions has been touted to have created one of the largest and most competitive companies in the global BPO industry in the Philippines. Stream provides sales, customer service and technical support for some of the most well-known global companies, from its 50 contact centers across 22 countries. It manages more than 100 million voice, email, and chat contacts a year from customers around the world.

Murray said that Stream will be investing significantly more in the Philippines this year. Site evaluations are also underway for expanding its current presence in the region. The company currently employs approximately 12,000 at eight sites in the country: two in Quezon City, two in Cebu and one each in Makati, Mandaluyong, Muntinlupa and Clark, Pampanga. Read more...

(www.mb.com.ph)