Outsourceportfolio.com, the definitive outsourcing industry mouthpiece, has come up with yet another sterling research report that outlines the growth of Philippines as an increasingly attractive alternative to India as not only a call center and BPO destination but increasingly as an KPO hub. According to the report the Philippines has a 103 million English speakers(including 11 million living abroad), and its long spells of American and Spanish rule have made it extremely westernized and that much more appealing as an outsourcing destination.

It is expected that the BPO sector in the Philippines will see healthy growth at 26% in the current year taking the industry revenue to US $9 billion from last year’s US $7.3 billion. That apart the employment generated would rise from 550000 to 600000 in the same period. Of the total revenue voice, related work accounted for US $5 billion in 2009 while, back office or non-voice contributed US $1.1 billion. Read more...

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