| BPO firms see workforce expanding by up to 50% | |||||
|
|
The BPO industry is more than just recovering from a slump in 2009, said Oscar Sañez, Business Processing Association of the Philippines (BPAP) CEO, citing results of the survey. It was, in fact, “diversifying and transforming as a result of increased demand for non-voice and more complex services.” But Sañez still sees a need to address industry challenges to ensure rapid growth and continued expansion of the BPO sector. “People issues are still a top concern. In the short term, it is important that next month’s elections take place in a transparent and credible fashion to improve investor perception,” Sañez said in a statement. The online survey, conducted by TeamAsia, was commissioned by BPAP and Outsource2Philippines (O2P). Read more... By Amy R. Remo (business.inquirer.net) |
Business Process Outsourcing firms may expand their workforce by up to 50 percent this year due largely to “a return to optimism and better prospects for rapid growth,” according to the results of an industry survey.