The local outsourcing sector has moved up in the value chain by going into new domains such as business analysis, financial accounting, and map-making, etc., far from its early days of doing simple repetitive voice calls. Today the local business process outsouring (BPO) industry has gone a notch higher with regard to the quality of work it is currently doing in the Philippines.

This was the assessment made by Richard Mills, chairman of the Canadian Chamber of Commerce in the Philippines, during a recent press briefing to announce the forthcoming staging of the International ICT Awards to be held on March 25 at the Grand Ballroom of Dusit Thani Hotel in Makati City.

“Before, it was very hard to get expats with managerial skills and decision-making functions. But with the Philippines becoming a major BPO that is now possible,” Mills said.

According to Everest Research Institute, the Philippines represented a healthy 15 percent of the offshore BPO market although its size is barely one-tenth of India. Mills said that although India has far more BPO workers than the Philippines, but on a per capita basis, Filipino workers earn three times as much as their Indian counterparts. Read more...

By Edmer F. Panesa (www.mb.com.ph)