| BPO sector seen earning $11 B and employing over 1 million people | |||||
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“This is a big year for the BPO industry as it signifies the 10th year anniversary of call centers in the country,” stressed TeleDevelopment Services (TDS) President Jon Kaplan. “As we approach this milestone, it is necessary to evaluate and carefully map our plans for our continued development. We need to resolve training challenges for a more specialized workforce to addressing the increasing demand for high-value and value-added services.” While voice services spurred the growth of the BPO industry in the country, complex services known as knowledge process outsourcing (KPO) will be the sector’s next revenue earners in the next decade, he reckoned. Hence, all allied sectors of BPOs should prepare and develop talent, technology, and infrastructure to meet new needs. Read more... By Emmie V. Abadilla (www.mb.com.ph) |
The Philippine business process outsourcing (BPO) sector expects to earn at least $11 billion and employ over one million people as it marks its tenth year in 2010 but it also needs to meet fresh challenges in the onset of a new decade.