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Thank you for attending the Philippine Business Forum on 21 May 2010 at Morton Fraser, Edinburgh. Presentations can be downloaded by clicking on the following links:
Thank you for attending the Philippine Business Forum on 16 November 2009 at the Sheraton Park Lane. Presentations can be downloaded by clicking on the following links:
Testimonial 1: The Philippine Advantage; Greg Russell, Senior Vice President, Telstra International
Resource Presentation 2: Telecommunications Capability and Reliability of the Philippines
PROGRAMME FOR 16 NOVEMBER PHILIPPINE BUSINESS FORUM: The Business Processing Association of the Philippines and the Commission on Information and Communications Technology, in cooperation with the Philippine Trade & Investment Center in London, will be holding a seminar and networking event for Offshoring & Outsourcing. There will be a morning seminar on 16 November followed by a networking event in the afternoon and business matching meetings and 17 November. Companies participating in the business matching meetings are: Commission on Information and Communication Technology of the Philippines (CICT) The Commission on Information and Communications Technology is the primary policy, planning, coordinating, implementing, regulating, and administrative entity of the executive branch of the Philippine Government that promotes, develops, and regulates integrated and strategic ICT systems and reliable and cost-efficient communication facilities and services. Its mission is to develop the country as a world-class ICT services provider, provide government services to stakeholders online, provide affordable Internet access to all segments of the population, develop an ICT enabled workforce, and create an enabling legal and regulatory environment. The CICT envisions the Philippines to become an electronically enabled society where the citizens live in an environment that will encourage and promote the access to technologies providing quality education, efficient government service, greater sources of livelihood, and, ultimately, a better way of life. Business Processing Association of the Philippines (BPAP) The Business Processing Association of the Philippines (BPAP) is the umbrella organization representing the entire Philippine offshoring and outsourcing industry. BPAP’s thrust is to promote the competitive advantages and the growth potential of the Philippines in existing and new areas of outsourcing. It also supports the industry in areas such as offshore marketing, education and training, security and privacy, legislation and public policy, among others. It is composed of 248 companies which are engaged in business process outsourcing (BPO), other IT-enabled service providers (ITES) and other stakeholders from allied support industries such as telecommunications, real-estate, technology providers, staffing and training. BPAP is a private non-stock non-profit organization with direct and association members such as the Contact Center Association of the Philippines (CCAP), Philippine Software Industry Association (PSIA), Medical Transcription Industry Association of the Philippines (MTIAPI), Animation Council of the Philippines (ACPI), and the Game Developers Association of the Philippines (GDAP). The association is involved in helping new and existing members with their business matching needs. Together with the Philippine government, BPAP leads local talent recruitment and development as well as international marketing campaigns. Contact Center Association of the Philippines (CCAP) The Contact Center Association of the Philippines (CCAP) is the official organization of contact centers in the Philippines. Its mission is to promote the Philippines as the country-of-choice for contact center services, develop professional standards and practices, organize learning and networking events, and work with various stakeholders to further the industry’s contribution to the national economy and strengthen its market position worldwide. Established in October 2001 by seven founding member companies, CCAP now counts 53 outsource and in-house contact centers as members, representing more than 80% of call center seats in the Philippines. The Animation Council of the Philippines (ACPI) The Animation Council of the Philippines is a non-stock and non-profit organization whose member companies specialize mainly in, but not limited to, either 2D or 3D animation. It is an organization recognized and supported by the Philippine government whose aim is to promote the Animation Industry globally with the intention of creating an identity for the Philippines to be considered amongst the preferred countries that service the animation industry. As an organized body, ACPI aims to promote the Filipino talent both locally and internationally. With the cooperation of its members as well as the Philippine government, it is envisioned that the member studios will be considered competitive both creatively and technologically. Animation Industry Profile The sophisticated talent and creative instinct of Filipino animators make the Philippines the preferred outsourcing partner of big international production outfits worldwide. Aside from lower costs of services, big companies rely on us due to our English proficiency, consistent quality and speed in delivering output, and ability to comprehend concepts and story lines better than our Asian counterparts. The Philippines has been providing animation services to the world for over 20 years now. At present, there are about fifty small and medium animation studios in the country providing jobs to 5, 000 local animators directly and indirectly involved in animation. Industry players are service providers, local sub-contractors and non-commercial producers. In 2006, the industry earned about 65 million dollars in revenues, almost double the total revenues from animation exports in 2001. Philippine animation has a solid growth phase of 25% yearly. The promotion of the country’s animation industry is supported by the Animation Council of the Philippines, Inc. (ACPI), a 40-member association of animation companies. ACPI’s mission is to promote and market the Philippine animation industry here and abroad. Aside from conducting workshops to Filipino animators, ACPI has partnered with educational institutions like TESDA or Technical Education and Skills Development Authority in developing the training regulations and helping in coming up with the assessment tools for schools and other institutions who want to offer animation courses. The industry hopes to graduate 25,000 fresh, industry-ready animators by 2010 to be able to handle the global business demand. Products & Services Philippine animation services include full 2D and 3D animation, including pre and post production services such as lay-outing, in-betweening, clean-up, digital background through scanning and pre-compositing, color styling, special effects creation, and digital ink and paint application, to flash animation and web design, graphic and art design, mobile applications, 3D gaming both for consoles and PC platforms, interactive games and e-Learning modules that require animation and animation training. Sutherland Global Services Philippines, Inc. Sutherland Global Services pioneered the formation of the Business Process Outsourcing (BPO) industry more than two decades ago. Today, Sutherland is a multi-national, fully-integrated BPO company. With a presence in seven different geographies across the globe, Sutherland provides RightSourcedT integrated outsourced solutions, across the full value stream of customer lifecycle and back office lifecycle management services. SENCOR SENCOR offers solutions for:
SENCOR offers law firms and corporate counsels legal research and analysis, document drafting, contract abstracting, case summaries, and electronic document review. SENCOR helps emerging law firms write Web copy that is customer-friendly, search-optimized, yet legally authoritative. We also aid legal organizations in determining their market opportunity in key practice areas. For financial institutions, SENCOR offers business intelligence in consumer credit management, asset management, risk management, customer profitability management, and regulatory compliance. SENCOR provides risk management-based analytics, such as credit scoring, collection and recovery scoring, behavioral scoring, attrition scoring, and propensity scoring; and offers CRM strategy-based analytics, including profile analysis, customer segmentation, propensity modeling, and lifetime value modeling. Marketing teams utilize SENCOR’s competitive intelligence research on global, large, midsize, and emerging companies worldwide. SENCOR tracks significant events in the competitors, top customers, and key industry players of the Fortune 1000 and some of the world’s most recognizable brands. We also assess the opportunity of many organizations in key market segments, and research the pricing, features, and sources of numerous products’ competitors. Philippine Long Distance Telephone Company (PLDT) PLDT is the leading telecommunications service provider in the Philippines. Through its three (3) principal business groups – wireless, fixed line and information & communications technology – PLDT offers the largest & most diversified range of telecom services across the Philippines’ most extensive fiber optic backbone, wireless, fixed line and satellite networks. FIXED LINE Retail - PLDT extended its coverage beyond its traditional landline network with a wireless landline service and also pioneered the Philippine broadband technology revolution. Small Medium Enterprise - PLDT offers value-rich solutions which will “implant” PLDT into the SME’s day-to-day operations value chain by increasing their productivity and efficiency, minimizing their cost & expanding their market reach. Corporate - PLDT is the partner of choice for Global communication network providers doing business in the Philippines, offering international leased lines and managed services. Leveraging on its fully redundant Domestic Fiber Optic Network, PLDT is the Philippines gateway connecting the Philippines to the rest of the world. WIRELESS SMART is the Philippines leading wireless services provider. It operates a nationwide cellular network, a fixed wireless broadband service & a satellite phone service covering over 99% of the Philippine archipelago. Globe Telecom Globe Telecom, a full service telecommunications company in the Philippines for the last 81 years, serves more than 25.7 million mobile subscribers, 287,000 broadband subscribers and over 100,000 businesses. Its strategic shareholders, Ayala Corporation and Singapore Telecom, are acknowledged industry leaders in the country and in the region. Globe Business, the Company’s corporate arm, understands the needs of enterprises and provides them cost efficient, secure, mobile, IT integrated and reliably connected solutions, serving local and foreign businesses from diverse industries and top corporations, including key players in the offshoring and outsourcing industry. Globe Business is supported by world-class infrastructures EAC, APCN2, C2C Cable System and Tata Global Network Intra-Asia Cable System (TGN-IA). Apart from its established fixed and mobile voice services, Globe Business’ strong domestic data offerings include the IP Converge Optical Network (ICON) and the Broadband Access Service (BAX) network; a secure, flexible and reliable International Data Service; an Internet Core that boasts of the best and most diverse route; a highly-diverse VAS platform and an ISO 9001:2008 and ISO 27001:2005 certified data center. Globe Business is a staunch supporter of the BPO industry, and has always worked towards promoting the capabilities of the Philippines in the international setting. Bayan Telecommunications Bayan Telecommunications Inc. is full-service facilities-based, data services and wireless fixed-line telecommunications provider. We deliver effective and reliable solutions backed by a world class service commitment. With Bayan, we don’t promise satisfaction, we guarantee it. Bayan Telecommunications is one of the leading providers of data and communications services in the country such as DSL, IP-VPN, ATM, Metro Ethernet, domestic frame relay and dedicated leased lines, VSAT and managed data services. It also has one of the biggest Internet backbones in the country with more than 1 Gbps link to the Global Internet backbone. Bayan Telecommunications’ nationwide network is a completely redundant meshed transmission network connected via a high-speed backbone consisting of satellite, terrestrial and submarine based facilities. The network includes a satellite network with around 300 earth stations, a nationwide terrestrial backbone based on SDH platform and recently upgraded its capacities in the National Digital Transmission Network (NDTN) to 10 Gbps. The NDTN is a project of six Philippine telecommunications carriers, wherein Bayan is the largest controlling shareholder with an 84% voting interest. Bayan Telecommunications’ existing service areas are in Metro Manila, North Luzon, Eastern Visayas and Northern and Southern Mindanao. It has the second largest geographic coverage of any domestic provider of local exchange services. While other companies seek customer loyalty, Bayan Telecommunications is loyal to its customers. DPCDATA “Since 1992, DPC DATA has been serving as a data hub to the municipal bond marketplace with archive products and services. We provide the largest and most comprehensive archive of municipal securities disclosure documents to the general public, as well as delivering data products to thousands of desktops of traders, analysts and investors. A number of well-known firms in global securities markets have chosen to outsource their own mission-critical data projects to our offshore facilities. In serving these clients, our capabilities have steadily expanded in data extraction, data remediation, and data collection capabilities with special expertise in equities, global fixed income, mutual funds and securities master creation and maintenance. In 1996, DPC DATA established its first offshore subsidiary for data operations. During 2006, DPC DATA formed a new subsidiary in the Republic of the Philippines, continuing our tradition of impeccable data services. Today, we continue to expand our capability as a strategic outsourcing partner in the financial world, as well as other markets. We look forward to meeting with companies involved in securities market who may be interested in a strategic partnership, both on a short term and long term basis.” Diversified Technology Solutions International (DTSI) DTSI is a leading global systems integrator that designs, builds, deploys and manages communications solutions and facilities for our customers who include much of the Fortune 500. We are Contact Center and BPO experts with over 80,000 seats enabled in the United States and the Philippines. We hold industry certifications from Avaya, Cicso, Microsoft and Verint and are ISO 9000 certified. Our portfolio includes business communications, turnkey contact center solutions both on and off-shore, hosted and managed services and an extensive array of professional and consulting services. We have helped our customers achieve their business goals by providing solutions that increase operational efficiency, reduce operating costs, preserve capital, promote flexible growth and increase service to their customers. We do this by understanding and being responsive to the unique needs of our customers’ business and by delivering on and exceeding expectations. Our goal is to be your trusted partner. Top Peg Animation and Creative Studio Inc. Established in November of 1996, Top Peg Animation & Creative Studio, Inc. is considered one of the most stable studios in the Philippines The company provides production services from storyboarding, character, props & background design, 2D & 3D objects & backgrounds, compositing and digital Ink & paint. The studio also offers services for Flash animation and 3D enhancements for audio-visual presentation, web design and TV commercials, Multimedia for CD interactive games and lectures. The company is also known for training potential artists from layout, inbetweening & animation to discover and develop hidden talents. These trainings are conducted with the aim of expanding the field of art, and producing competent artists for the industry. For UK and the rest of European countries, Top Peg Animation Studio would like to collaborate on production for 2D and digital animation. This maybe a TV series, a part of a movie, commercial, game animation or advertising needs. At Top Peg we believe in the importance of creativity in all aspects & a quality-based output. With a solid lead team of directors & artists with more than 20 years experience in the animation & art industry, we know what fits the need on projects on certain timelines & budget. Currently, we have clients in France and Italy. Pointwest Technologies Pointwest is the largest 100% Filipino-owned IT services company with delivery centers in the Philippines for its global clients. POINTWEST provides applications management, development, integration, and re-engineering, business process outsourcing, and quality assurance/testing services through its onshore/offshore outsourcing model using processes and methodologies that have been appraised at Maturity Level 3 (Defined) of CMMI-SW, V1.1. POINTWEST has developed its service offerings around four core technology platforms/practices and has delivered successful solutions that combine various technology platforms using Enterprise Application Integration models. Avaya Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. Intelligent Communications is using innovative communications solutions to enhance and extend the capabilities of people and processes and deliver sustained competitive advantage to our customers. Avaya has over 1 million customers and it works together with more than 3,000 local development partners, all around the world, including the Philippines. Avaya Philippines, Inc. established its office in Makati on November 2000. For over eight years, Avaya has served numerous contact centers and enterprise in the Philippines through its suite of Intelligent Communication products and services. With years of experience in the Philippine enterprise telephony and contact center market, Avaya has helped its clients reduce communication cost by eliminating expensive long-distance calls and teleconferences with the Avaya IP Telephony solution. It has also helped them increase customer satisfaction and enhance business communications and processes through various Avaya solutions for Unified Communications, Contact Center and Communications- Enabled Business Processes In the recent Frost & Sullivan report, Avaya is number 1 in the Philippine Enterprise Telephony Market. According to the report, the company’s focus in BFSI and BPO verticals has brought Avaya the vendor market leadership. DAVAO ICT Inc. ICT Davao Incorporated, also known as ICT Davao and IDI, is the umbrella organization of all information and communications technology groups hosted by Davao City. ICT Davao has grown its membership to include the ICT educational and technical training institutions, the sub-sector association of various IT-enabled and BPO services such as contact centers, transcription providers, open source users, IT software and hardware vendors, i-Café operators and inventors. ICT Davao Inc is the rusted business partner of Davao City and its ICT and IT-BPO organizations. ICT Davao Incorporated operates from its base in Davao City, Philippines. Davao City has emerged as among the Top 10 next wave cities for outsourcing to the Philippines, with component labor pools, lower costs, strong government support, and vastly improved ICT infrastructures. Davao is where the future growth of the Southeastern Philippine’s outsourcing industry will be concentrated. Davao City with its deep pool of human resource offers a cost effective and accessible business environment and is well positioned as the next big destination for ICT and IT-enabled organisations to reap tremendous business value and investment opportunities. Trends & Technologies Inc. Trends & Technologies, Inc. is a leading Solutions Provider and Systems Integrator for Information and Communications Technology (ICT) in the Philippines. From a company offering basic data connectivity and cabling in the early 90s, Trends & Technologies, Inc. has evolved to one of the country's premier leaders in Systems Integration for such markets as Business Process Outsourcing, Financial Services, Manufacturing, Telecommunications Service Providers, Government, Health Care, Hospitality, and Education sectors. Today, TTI offers turnkey solutions from IP infrastructure implementation, voice, data, and multimedia convergence, to network security and education. Transcom Philippines The Transcom Center opened early this year with 1900 operational seats in this beautifully designed campus. The Southeast Asian financial and business hub has long been recognized as a region that seamlessly merges the competitive economic advantages of its location with its Western connections. The center has been developed on the back of a strong demand for high-quality off-shore English Language services primarily in North America and the UK. In the area, Japanese companies are leading the way in near-shoring their contact center activities to Manila. Contact centers in Singapore are relocating in the region and the main focus for Australian companies remains in the Philippines. Transcom opened its first Asian call center in Manila under the NuComm International brand in 2004. The Transcom Center in Manila leverages our North American-based, cutting-edge call center technologies and software applications driving our technological efficiencies and productivity, while using all the statistical quality controls and continuous improvements we employ for the benefit of our clients worldwide. The Manila call center operates 24x7 supporting many North American and European organizations and is actively seeking client partners to increase its presence in the Asia Pacific region. O&OC O&OC (Offshoring & Outsourcing Consulting) is an independent advisory firm. We service all types of companies involved in the global outsourcing & offshoring marketplace. This includes: buyers, service providers, technology providers, and investors. Our consultants combine a high degree of market expertise and proven methodologies to assist in:
Telstra Telstra is Australia's leading telecommunications and information services company, with one of the best known brands in the country. They offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.0 million Australian fixed line and 10.2 million mobile services, including 6.3 million 3G services.
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Thank you for attending the Philippine Business Forum on 18 September 2009 at the Intercontinental London Park Lane. Presentations can be downloaded by clicking on the following links:
Offshoring & Outsourcing – The Philippine Advantage; Ian McGowan, Director - Europe, ADEC Solutions
Opportunities in Philippine Renewable Energy; Graham Stowell, Managing Director, Bronzeoak
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